Your trust matters to us, and that includes how we handle your information. This policy explains what we collect through jenpyatt.com and our Gems with Jen newsletter, how we use it, and the choices you have.
Information you give us
When you fill out a form, sign up for our newsletter, email us, call, or text, we may collect your name, email address, phone number, mailing address, and anything you choose to share about your real estate plans.
Information collected automatically
Like most websites, our site and hosting provider automatically receive basic technical information such as your IP address, browser type, device type, pages visited, and the date and time of your visit. This helps us keep the site secure and working well.
Links in our Gems with Jen newsletter include a code that tells us which subscriber opened which article and roughly how long they spent reading. We use this only to understand which content is helpful and to follow up personally when something seems to resonate. Email opens and clicks may also be recorded by our email platform.
How we use your information
- To respond to your questions and provide the real estate services you ask for
- To send our Gems with Jen newsletter and other updates you have agreed to receive
- To keep records in our customer relationship management system so we can serve you well over time
- To improve our website and our content
- To meet legal, licensing, and recordkeeping requirements
Text messages
If you give us your mobile number and agree to receive texts, we may text you about your real estate questions and services. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time or HELP for help. Consent to receive texts is never a condition of working with us. We do not sell, rent, or share your mobile number or text messaging consent with third parties or affiliates for their marketing purposes.
Who we share information with
We do not sell your personal information. We share it only as needed to serve you, including with:
- Keller Williams Rockwall, our sponsoring broker, and Keller Williams Realty, LLC, as required for licensing, compliance, and transaction records
- Service providers that help us run our business, such as our CRM, email delivery, and website hosting providers, who may use your information only to provide services to us
- Lenders, title companies, inspectors, and other professionals involved in your transaction, with your knowledge
- Government agencies or others when required by law
Your choices
- Newsletter: Every email includes an unsubscribe link. You can also reply and ask to be removed.
- Texts: Reply STOP at any time.
- Access, correction, or deletion: You can ask to see the information we hold about you, correct it, or have it deleted, subject to records we must keep by law or for licensing. Email jenpyatt@kw.com and we will respond within 45 days.
- Cookies: See our Cookie Policy.
How we protect your information
We use reasonable safeguards to protect your information. No website or email system is perfectly secure, so please do not send sensitive financial details, such as bank account numbers or wire instructions, by email or through our website.
Children
Our website is intended for adults. We do not knowingly collect personal information from children under 13.
Changes to this policy
We may update this policy as our services change. The date at the top of this page shows when it was last updated.
Contact us
The Jen Pyatt Team
Turner Group at Keller Williams Rockwall
550 Vigor Way, Suite 200, Rockwall, TX 75087
972.898.8897 · jenpyatt@kw.com